Refund policy

We want you to be happy with what you ordered. If you are not, you may return most items within 30 days of delivery.

Conditions

• Items must be unworn, undamaged and in their original packaging.
• Earrings cannot be returned for hygiene reasons.
• Engraved or personalised pieces are made to order and are final sale.
• Sale items are eligible for exchange or store credit only.

How to return

Email info@valoncio.shop with your order number and what you would like to return. We will reply with return instructions within one business day. Please do not send anything back before contacting us.

Refunds

Once we receive and inspect your return we will notify you by email. Approved refunds are issued to the original payment method within 5–10 business days. Original shipping charges are non-refundable.

Return shipping

Return postage is paid by the customer unless the item arrived faulty, damaged or incorrect, in which case we cover it. We recommend a tracked service — we cannot refund items that do not reach us.

Faulty items

If something arrives damaged or develops a fault, contact us within 30 days with photographs and we will repair, replace or refund it.

European Union — right of withdrawal

If you are a consumer resident in the European Union, you have a statutory right to withdraw from this contract within 14 days without giving any reason. This right is in addition to our 30-day return policy above, and nothing here limits your statutory rights.

Withdrawal period. The withdrawal period expires 14 days from the day on which you, or a third party indicated by you other than the carrier, take physical possession of the goods. Where an order is delivered in multiple shipments, the period runs from receipt of the last item.

How to withdraw. To exercise the right of withdrawal you must inform us of your decision by a clear statement — an email to info@valoncio.shop is sufficient. You may use the model withdrawal form below, but it is not obligatory. To meet the deadline it is enough that you send your communication before the withdrawal period expires.

Effects of withdrawal. If you withdraw, we will reimburse all payments received from you, including the standard cost of outbound delivery, without undue delay and no later than 14 days from the day we are informed of your decision. We will use the same means of payment you used for the original transaction unless you expressly agree otherwise; you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them, whichever is earliest.

Returning the goods. You must send back the goods without undue delay and in any event no later than 14 days from the day you communicate your withdrawal. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Exceptions. The right of withdrawal does not apply to goods made to your specifications or clearly personalised, or to sealed goods which are not suitable for return for health protection or hygiene reasons if unsealed after delivery. Pierced earrings are treated as hygiene-sensitive once the seal is opened.

Model withdrawal form

To Valoncio, info@valoncio.shop —
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Ordered on / received on:
Name of consumer:
Address of consumer:
Signature (only if this form is notified on paper):
Date:

Legal guarantee of conformity

For consumers in the European Union, goods are covered by the statutory legal guarantee of conformity for a period of two years from delivery. If an item is not as described, or develops a fault that was present at delivery, you are entitled to have it repaired or replaced free of charge, or to an appropriate price reduction or rescission of the contract, in accordance with Directive (EU) 2019/771.

Dispute resolution

The European Commission provides an online dispute resolution platform for consumers, available at ec.europa.eu/consumers/odr. We are not obliged, and are not willing, to participate in dispute resolution proceedings before a consumer arbitration board.